Effective date: August 4, 2026
Last updated: August 4, 2026

These Terms of Service (“Terms”) govern your use of the services provided by Revnflow (“Revnflow,” “we,” “us,” “our”), a business operating from 1535-570 Hood Road, Markham, Ontario L3R 4G7, Canada. Revnflow is a trade name operated by Shuvo Baidya, a sole proprietor registered in Ontario, Canada.

By purchasing a plan, submitting our onboarding form, or using our services, you (“Client,” “you,” “your”) agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.

If you do not agree to these Terms, do not use the services.

1. Definitions

Services — the AI phone answering, lead response, booking, and related services described in Section 2.

AI Agent — the automated voice system that answers and handles calls on your behalf.

Speed-to-Lead System — the combined configuration of AI Agent, call routing, booking integration, and (where included) landing page and website chat that we build and operate for you.

Plan — the tier you purchase: Recovery Engine, Revenue Engine, or Scale Engine.

Included Minutes — the monthly call minutes bundled into your Plan.

Billing Period — the recurring monthly period beginning on your activation date.

Call Data — call recordings, transcripts, caller contact details, appointment records, and related lead information generated through your Services.

2. Services

2.1 Plans

	Recovery Engine	Revenue Engine	Scale Engine
Monthly fee (CAD)	$299	$899	Custom quote
One-time setup fee (CAD)	$500	$1,000	Custom quote
Included Minutes	400 / month	1,000 / month	Custom
24/7 AI call answering	Yes	Yes	Yes
Calendar booking	Yes	Yes	Yes
Monthly report	Yes	Yes	Yes
Conversion landing page	No	Yes	Yes
Website chatbot	No	Yes	Yes

Scale Engine is scoped, quoted, and documented separately. Where a Scale Engine quote conflicts with these Terms, the quote governs for that Client.

2.2 What we do

We configure, deploy, host, and operate your Speed-to-Lead System. This includes building your AI Agent, connecting your phone number and calendar, monitoring performance, and making reasonable adjustments during your subscription.

2.3 What we do not do

Unless expressly stated in your Plan or a written quote, we do not provide: paid advertising management, ad spend, photography or video production, SEO services, general website design or maintenance beyond the landing page included in your Plan, CRM administration, or staffing of any kind.

2.4 Build and launch

We aim to deploy your system within 7 business days of receiving everything we need from you under Section 5. This is a target, not a guarantee. Delays caused by incomplete information, unavailable calendar or phone access, or slow approvals extend the timeline accordingly.

2.5 Changes to the Services

We may modify, improve, or replace the underlying technology, models, or providers powering the Services at any time, provided the core functionality of your Plan is maintained.

3. Fees, billing, and overage

3.1 Setup fee

The one-time setup fee is due before build work begins. The setup fee is non-refundable once build work starts. Build work is deemed to start at your kickoff call, or when we first configure your AI Agent, whichever is earlier.

If you cancel before your kickoff call and before any configuration work has begun, the setup fee is refunded in full.

3.2 Monthly fee

Your monthly fee is charged in advance on your activation date and on the same day each month thereafter, through Stripe. By subscribing you authorize us to charge your payment method on a recurring basis until you cancel.

3.3 Overage

Included Minutes reset at the start of each Billing Period and do not carry over.

Minutes used beyond your Included Minutes are billed at $0.50 CAD per minute, charged in arrears at the end of the Billing Period in which they were used. Partial minutes are rounded up to the nearest minute.

We will make reasonable efforts to notify you by email when you reach approximately 80% of your Included Minutes. Failure to send that notice does not waive overage charges. You are responsible for monitoring your own usage.

If your call volume consistently exceeds your Included Minutes, we may recommend moving to a higher Plan. You are not obligated to move, but overage will continue to apply.

3.4 Taxes

All fees are in Canadian dollars and exclusive of applicable taxes. Any sales tax, HST, or other applicable tax will be added to your invoice where required by law.

3.5 Failed payments

If a payment fails, we will attempt to charge again. If payment remains outstanding 7 days after the due date, we may suspend the Services under Section 12 until the balance is cleared. Suspension does not stop your subscription or reduce fees owed.

3.6 Price changes

We may change our prices. We will give you at least 30 days’ notice by email before a price change applies to you. If you do not accept the new price, you may cancel under Section 4 before it takes effect.

4. Term and cancellation

4.1 Month to month

Your subscription is month to month. There is no minimum term, no long-term contract, and no cancellation fee.

4.2 Cancelling

You may cancel at any time, by email to contact@revnflow.com from the email address on your account, or through any cancellation method we make available.

Cancellation takes effect at the end of the Billing Period you have already paid for. Your Services continue until then.

4.3 No refunds

Fees already charged are not refunded. This includes the current month’s fee at the time you cancel, and it includes partial months. The only exception is the pre-kickoff setup fee refund described in Section 3.1.

Any overage accrued before cancellation remains payable and will be charged after your final Billing Period ends.

4.4 Our right to terminate

We may terminate these Terms and your Services:

• Immediately, if you breach Section 8 (Acceptable use) or Section 7 (Telephone and messaging compliance)
• Immediately, if your account is more than 30 days past due
• For any other reason, on 30 days’ written notice, in which case we will refund any unused portion of a Billing Period already charged

5. Your obligations

To provide the Services, we need you to:

• Provide accurate business information, service area, pricing basics, hours, and service descriptions
• Give us and maintain the access we need — calendar, phone forwarding, and any integrations in your Plan
• Review and approve your AI Agent configuration before launch
• Tell us promptly when your services, pricing, hours, or coverage area change
• Verify appointment details, addresses, and customer information before dispatching work (see Section 6)
• Respond to leads and bookings the system delivers to you
• Keep your payment method current
• Comply with all laws applicable to your business

You are responsible for everything that happens under your account, including the actions of your staff.

If you do not provide what we need, we cannot deliver the Services, and fees continue to apply.

6. Artificial intelligence — important limitations

Read this section carefully. It describes real limitations of the technology.

6.1 The AI Agent is automated

Calls are answered by an automated system, not a person. It uses speech recognition and language models. These technologies are probabilistic, not deterministic.

6.2 It will make mistakes

The AI Agent may mishear or misspell names, addresses, and phone numbers. It may misunderstand a request, give an incomplete answer, book an appointment at the wrong time, fail to book at all, or fail to answer a call during an outage.

This is an expected characteristic of the technology, not a defect.

6.3 You must verify before acting

You are solely responsible for verifying appointment details, service addresses, contact information, quoted prices, and scope of work before dispatching a technician, ordering materials, committing resources, or performing any work.

We are not liable for wasted trips, incorrect dispatches, materials ordered against bad information, missed appointments, lost jobs, or any other loss arising from information captured or communicated by the AI Agent.

6.4 No pricing or contractual authority

The AI Agent has no authority to bind you to a price, a contract, a warranty, or a commitment. If it states a price or makes a representation to a caller, that statement is not binding on you or on us. You are responsible for the content you approve in your AI Agent’s configuration.

6.5 Not for emergencies

The Services are not an emergency service and must not be presented as one. The AI Agent cannot dispatch emergency services, cannot guarantee a human response, and must not be relied on for any situation involving risk to life, health, or property requiring immediate response. You are responsible for maintaining an appropriate emergency contact path for your customers.

6.6 Availability

We aim for high availability but do not guarantee uninterrupted service. The Services depend on third-party telephone networks, AI providers, and hosting infrastructure. Outages, maintenance, degraded performance, and dropped calls will occur. We do not credit, refund, or compensate for downtime.

6.7 No performance guarantee

We do not guarantee any number of calls answered, leads captured, appointments booked, jobs won, or revenue generated. Any figures, examples, industry statistics, or calculator estimates shown on our website or in our materials are illustrative only and are not a promise, projection, or warranty of your results.

7. Telephone, recording, and messaging compliance

7.1 Call recording

The Services record and transcribe calls. Our AI Agent discloses this to callers at the start of each call.

You are responsible for ensuring call recording is lawful for your business and your customers, including any disclosure or consent requirements in the jurisdictions where you operate and where your callers are located. If you require different or additional disclosure language, you must tell us.

7.2 Data roles

For calls answered on your behalf, you are the organization accountable for the caller’s personal information under applicable privacy law. Revnflow processes that information as your service provider, under your instructions. Our handling of it is described in our Privacy Policy.

You are responsible for maintaining your own privacy policy and for responding to your customers’ privacy requests.

7.3 Outbound and messaging

If your Plan includes any outbound calling or messaging, you are solely responsible for having valid consent for every number contacted, and for complying with all applicable telemarketing, do-not-call, and anti-spam laws, including CASL in Canada and the TCPA in the United States.

You must not use the Services to make unsolicited calls or messages. Breach of this section is grounds for immediate termination under Section 4.4.

8. Acceptable use

You must not use the Services to:

• Break any law, or facilitate anyone else doing so
• Make unsolicited, deceptive, harassing, or fraudulent calls or messages
• Impersonate another business or person
• Misrepresent the AI Agent as a human where disclosure is required
• Sell, resell, sublicense, or provide the Services to a third party without our written consent
• Reverse engineer, copy, or attempt to extract our prompts, configurations, workflows, or models
• Interfere with, overload, or attempt to gain unauthorized access to our systems
• Handle payment card data, health records, or other regulated sensitive data through the Services without our prior written agreement

9. Intellectual property

9.1 What we own

Revnflow retains all rights in the Speed-to-Lead System and everything underlying it, including AI Agent configurations, conversation flows, prompts, automation workflows, integrations, templates, methodologies, and all associated software and know-how, whether created before or during our work with you.

Nothing in these Terms transfers ownership of any of that to you. You receive a non-exclusive, non-transferable licence to use the Services during your subscription, and that licence ends when your subscription does.

9.2 What you own

You own your business name, logo, trade marks, content, and customer information. You grant us a licence to use them solely to build and operate your Services.

You own your Call Data — call recordings, transcripts, caller details, appointment records, and lead information generated through your Services.

9.3 Landing pages

Where your Plan includes a landing page, we build and host it for you during your subscription. On cancellation, the landing page is taken down. If you want to keep it, you may purchase a buy-out at our then-current rate, agreed in writing before cancellation takes effect. Any domain you own remains yours.

9.4 Portfolio use

We may identify you as a client and describe the work at a general level in our portfolio and marketing, using your business name and logo. We will not publish your call recordings, transcripts, customer information, or specific performance figures without your written permission. You may opt out of portfolio use at any time by emailing us.

10. What happens when you cancel

On the effective date of cancellation or termination:

1. Your AI Agent stops answering calls and the Services are deactivated.
2. Your Call Data is yours. We will provide a one-time export of your call records, transcripts, and lead data at no charge if you request it within 30 days of cancellation. After 30 days, data is deleted according to the retention periods in our Privacy Policy and may no longer be recoverable.
3. Phone numbers we provisioned for you remain ours and are released or reassigned. If you ported in a number you already owned, it remains yours and we will cooperate in porting it back out on your written request.
4. Your landing page comes down unless you have purchased a buy-out under Section 9.3.
5. AI Agent configurations, prompts, and workflows remain ours and are not transferred.
6. Any outstanding overage or unpaid fees remain payable.

If you intend to keep your phone number, arrange the port-out before you cancel. We are not liable for a number lost because you cancelled first.

11. Third-party services

The Services depend on third-party providers including telephony, AI, scheduling, storage, hosting, and payment platforms. We choose these providers carefully but do not control them and are not responsible for their outages, errors, pricing changes, policy changes, or discontinuation.

If a provider changes or terminates its service, we may substitute an equivalent provider without notice.

12. Suspension

We may suspend your Services immediately, without liability, if:

• Payment is more than 7 days overdue
• We reasonably believe the Services are being used in breach of Section 7 or Section 8
• Suspension is necessary to protect our systems, our other clients, or any person
• We are required to do so by a provider or by law

We will restore Services promptly once the cause is resolved. Suspension does not pause your billing.

13. Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided “as is” and “as available.”

We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.

Nothing in these Terms excludes or limits any warranty, condition, or right that cannot be excluded or limited under applicable Ontario or Canadian law.

14. Limitation of liability

To the fullest extent permitted by law:

14.1 Neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost jobs, lost business opportunities, lost customers, lost data, or reputational harm, whether or not the possibility of such damages was known.

14.2 Our total aggregate liability arising out of or relating to these Terms or the Services, on any theory of liability, will not exceed the total fees you actually paid to Revnflow in the three (3) months immediately preceding the event giving rise to the claim.

14.3 The limitations in this section apply even if a remedy fails of its essential purpose, and they reflect the allocation of risk that the pricing of the Services is based on.

14.4 Nothing in this section limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be limited by law.

15. Indemnity

You will indemnify, defend, and hold harmless Revnflow and its owners, employees, and contractors from any claim, demand, loss, liability, damage, fine, penalty, or expense (including reasonable legal fees) arising out of:

• Your use of the Services
• Content, scripts, pricing, or claims you approved for your AI Agent
• Your breach of these Terms, including Sections 7 and 8
• Any claim by your customer relating to a call, booking, quote, service, or job
• Your breach of any privacy, telemarketing, anti-spam, or consumer protection law

16. Confidentiality

Each party will keep the other’s non-public business information confidential and use it only to perform under these Terms. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

This obligation survives termination for three (3) years.

17. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including internet or telecommunications failure, provider outages, cyberattack, power failure, natural disaster, epidemic, labour disruption, war, or government action.

18. Changes to these Terms

We may update these Terms. The effective date at the top shows the current version.

For material changes affecting active clients, we will give at least 30 days’ notice by email. Continuing to use the Services after that period means you accept the updated Terms. If you do not accept them, cancel under Section 4 before they take effect.

19. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of laws rules.

The parties submit to the exclusive jurisdiction of the courts of Ontario, sitting in Toronto.

Before starting proceedings, both parties agree to attempt to resolve the dispute in good faith by direct discussion for at least 30 days after written notice of the dispute.

20. General

Entire agreement. These Terms, together with our Privacy Policy and any written quote or order form, are the entire agreement between us and replace all prior discussions, proposals, and representations.

Order of precedence. If a signed written quote or order form conflicts with these Terms, the quote or order form governs for that Client.

Severability. If any provision is found unenforceable, the rest remains in effect and the unenforceable provision is modified to the minimum extent necessary.

No waiver. Failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a sale, merger, or reorganization of our business.

Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship. Revnflow is an independent contractor.

Notices. Notices to us go to contact@revnflow.com. Notices to you go to the email address on your account. Email notice is effective when sent.

Survival. Sections 3 (unpaid amounts), 6, 9, 10, 13, 14, 15, 16, 19, and 20 survive termination.

21. Contact

Revnflow
1535-570 Hood Road
Markham, Ontario L3R 4G7
Canada

Email: contact@revnflow.com
Phone: +1 (365) 360-1501